Can I make a return?
Beautiful Mesoamérica omits returns, however it grants a coupon equivalent to the amount to our buyers in case of having a fault with your product.
Beautiful Mesoamerica will generate a change as long as:
- It is made within a period of 8 days after receipt.
- Garments must be in original, unworn and tagged condition to be eligible for an exchange.
- Customers are responsible for the return costs.
- We recommend using traceable services.
- During peak season or new releases, there may be a stock limit on our products, for which a credit will be issued within the online store.
- Los artículos de oferta no están sujetos a cambios.
Where can I get a guide for my change?
A new guide can be obtained from your local USPS post office, customers will be responsible for postage.
What items are not eligible for exchange?
Todos los productos serán sujetos a cambio siempre y cuando cumplan con las Políticas de cambio. Los artículos de oferta no están sujetos a cambios.
What address should I send my change to?
When you contact us, we will send you a personalized email with the corresponding contact information.
When will my order be shipped?
All orders can take up to 5 business days to leave our warehouse.
** Business days are Monday through Friday **
How much will I pay if I don't qualify for free shipping?
It will depend on the volumetric weight of the order and the geographical area where the shipment will be made.
How do I track my package after it has been shipped?
You will receive an email notification confirming the shipment. The email will provide you with your tracking number and a link where you can track it.
Due to Covid-19, estimated delivery times have been affected. The shipment may temporarily require more time to be delivered. Visit USPS for more information.
I placed an order but did not receive a confirmation email?
If you don't receive an email within hours of placing your order, please check your spam folder; alternatively, the email address on file may be misspelled. If you need help, please contact our team at email firstname.lastname@example.org.
What can I do if I receive a defective item?
We are very sorry! Before shipping, items are carefully inspected and will likely be damaged in the way of shipping. Don't worry, your parts have a quality guarantee, please contact us within 48 HOURS following to inform us of the problem. If we are not notified within 48 hours of receiving the order, it will no longer be considered a replacement.
You must include a photo of the damage / defect and your order number with your email.